Elected Officials Will Rely on New Media During Disaster

'Course when it happens, no one tells you that you and your community will be landing in the middle of a social communications revolution.

Nope. Instead ... You sip your morning coffee, all relaxed cuz everyone else in the house is asleep, and it's just you and your coffee and Twitter. You look at your TweetDeck column that searches for all references to "Lakewood WA."

And you can't believe what you read. You just do't want to believe it. And then you find out it's true.

And then you just go numb. And tear up. And go numb again.

For hours and hours and hours.

So that was my Sunday last. It's probably not wise to write definitive blog posts when you've been going to bed late and waking up at 5 early every morning since then. But one thing I do know: elected officials HAVE to learn social media and new tools of communication.

Why is very clear. It's not just that you will be one of the first people to learn about a problem or disaster, though of course that's helpful too. More importantly, the city of Lakewood seized up and focused during this horrific tragedy. The focus was on a crime, on four families, on those who remain, on emergency operations, and on daily operations. As a city council member, I can say nearly everything I learned about the incident, and shared with constituents, came via media. As just one example, the next day, the only way I found out that our city was having a news conference at a particular time and place was from radio, 90 minutes before the event.

I was the only other council member besides the mayor who was able to attend the conference, standing among the media reporters whose pack I once belonged to. I was able to look out officers in the eye as they stood proudly in front of their station. I suspect they had other things on their mind, but it was an important moment for me.

True, radio is an older form of media, but the vast majority of the information I got came from Twitter. I was able to inform my constituents and answer their questions via Twitter, Facebook and my blog only because of new media. The first time I learned that I would be in a memorial service Tuesday at a certain time and place was by way of Twitter.

I'm sure that will be true for your city as well if you get caught up in something like this, unless you've got a huge communications staff sitting around. Lakewood has one city manager and one communications director, and they had more to do than worry about keeping their city council informed. This event was a tsunami. Nothing was normal. Nothing about it should be normal. Something like this should NEVER happen again.

There are probably newer links on this topic - how social media informed this breaking news event - but the one I know about is well-written and found on John Cook's TechFlash blog. If you are an elected official, it is worth reading this post closely. Think about where and how in your particular community both old media, new media and all of your citizens will participate in the communications revolution.

As it is, Lakewood is catching its breath and is communicating very effectively, including a powerful website. By the way, we welcome suggestions for it.

So that's all for now. If you are another elected official, the message is clear: learn the tools. You need those tools today to be effective. The lesson here is that someday you may someday REALLY need them.

Update, Saturday morning: Another good link about how some Seattle media used new communication tools to be the first to find, announce news: http://crosscut.com/2009/12/03/media/19419/

Cautions from an Unknown Prophet of 1873

The April 6, 1873, issue of The New York Times had an anonymous story that's well worth reflecting on for its take on modern times. There are implications for politics, and those who conduct public policy with all these new social media tools.

I found this article, "The Drama of the Future," from the book "Buffalo Bill's America." The book tells part of the long story of how both the truth and fiction of the Old West got baked into U.S. culture.

What the article seems to be about is the fad of famous figures playing themselves on stage. For example, Wild Bill Hickok, before his death, briefly starred on Broadway in exploits supposedly based on real-life adventures. Buffalo Bill built a whole long career on doing this. That's the two of them, pictured before one of their shows together, at right with Texas Jack Omohundro in the middle.

As the article states,

"The gist of the movement, as thus portended, consists in going beyond the old idea to "paint matters living as they rise," and to illustrate current history through the painting of actual events, by the real actors in them.

"By this means, the theatre may be made a kind of pictorial disseminator of the news of the day, and public curiosity as regards noted individuals may be gratified by having them appear on the boards in dramas depicting their own exploits."

Now, the article goes on to give one example of this trend that could be completely serious, namely, an Arctic explorer who uses his real tools, pots, pans, etc.., to illustrate the adventures he was just on. The article then seems to make fun of its own idea by suggesting Brigham Young could also illustrate his life on stage accompanied by "a score or so of real wives."

If you are like me, you're already thinking of reality television and how much of this has come to pass. Some very popular and very real programs feature the supposed girlfriends or boyfriends or even spouses of both famous and 'everyday' people. We can imagine a long-dead writer from the New York Times smiling knowingly in his grave.

So what's this got to do with politics?

What I wonder is if the person smart enough to pick out this trend in 1873 is smart enough to predict how it might be abused. Hear this, toward the article's conclusion:

"By and by, a still further step forward may be taken, and we may find people deliberately seeing strange adventures, or even courting deadly perils, with the idea of thus acquiring attractive material for a success on the boards."

Of course, "balloon boy" comes to mind. But what of the politician? Right now, any of us in politics can perform on the public stage by Tweeting or posting on Facebook or a photo site or may other forums exactly what we are doing. At what point can we be sure the politician is not now doing what she or he should be doing, but instead what looks good on Facebook or Flickr? Can we trust ourselves to know? Are we going to consciously or unconsciously subordinate wondrous communications tools to create the dramas we enjoy chronicling? And will the voter reward this behavior by saying "Thank you for communicating with us!"

The article concludes:

"Some such thought may have been in the mind of Shakespeare when he made Jacques tell us that "All the world's a stage, and all the men and women merely players;" for the lives of most people are already more histrionic than they think, or own, and consciously or unconsciously to themselves, there are infinitely more actors and actresses in real life than there can possibly be on the stage."

Just something to think about.

You can read the whole article by way of this link. Photo credit's here.

Does Interacting with Elected Officials and Bureaucrats Matter?

Disillusioned citizens: Had some interesting reaction to my recent city council blog post about a controversial action in Lakewood. Basically, state government is throwing Lakewood under the bus - or in this case, under the train - to reroute trains through town for benefit of Seattle to Portland commuters to shave six minutes off the route.

The pros and cons don't matter in terms of this posting. What matters is the reaction I got from a couple folks about
my blog posting that encourages people to write state and federal officials.

Here are quotes from some of the responses ...

I would appreciate your suggestions as to the most appropriate next step and assistance in preparing a letter format we can use so the message from our neighborhood is consistent and articulating our concerns clearly. We are also concerned that we are careful not to undercut the efforts being made by City staff to force change upon the State DOT.

So far only one neighbor has expressed doubt about our opposition and he said it is useless and unwise to oppose the state. Yes, I did point out that we had a revolution to establish our right to oppose government heavy-handedness, however, he seems not to think it relevant (must be a tory!!!).

I am so disturbed by this news, that I am physically ill. The future looks bleak for us in the Nyanza area. I have written to every single person Walter Neary suggested on his webpage. Will it really matter?

Notice the ideas running through here.

There's a concern about whether a citizen writing a letter could somehow interfere with what government is doing.

There's a concern that it is useless and unwise to oppose a government.

There's a concern that corresponding with officials may not matter.

I've spoken to many people who've been even more direct; they don't see the point of commenting to government.

To me, there's a huge tension between these real citizens and all the "stuff" I see floating around the Internet: breathless Twitternouncements with the hashtag #gov20 and references to stuff like open source data and Drupal. Heck - we need to get citizens thinking their participation even matters. Can the Government 2.0 movement do that? Or all we all running around Tweeting, Facebooking and generating meetings and workshops for our own amusement?

The real question is whether our use of these tools will rebuild credibility with citizens. That's the real challenge and the real goal.

Photo credit: Peter Halen and The Tacoma News Tribune.

Writing the Night Before About The Morning After: My Advice to Newly Elected Officials

It's a few hours from when the polls close in Washington State. Around the country in different time zones, people are being elected to local and state office. The official declaration of who wins and loses will come in future days, but in a lot of cases, it's pretty clear or will be clear from the vote tonight who will serve in office.

So ... If you are one of those who gets elected tonight, congratulations. Elected office is a wonderful adventure. It's a call to make a difference. You will now have a real vote to make that difference.

Here's something you probably already know but can now experience: People are going to look at what you say and write and do in a new way. It's going to be odd. Even some of the people you've known for awhile will treat you differently. That's because you're now a politician. Being with a "politician" pushes buttons on some people, regardless of who the politician is. When I first started blogging as a city council member, I had the voice of the journalist that I had been. The actually really upset some people, and it took me way too long to figure that out. You're a political leader now. You have to act like one.

Whatever your background, the tools that helped you get elected now become tools that suddenly develop a much sharper edge.

Many of these new elected officials have used Twitter, Facebook, and other Internet tools to talk with voters and others, and thus, to help get elected. Obviously that's good. We communicate more fluently and broadly than our ancestors could have dreamed of. Communication is the fuel of democracy.

What I worry about is, so where do these new elected-officials-to-be wake up tomorrow and turn to for advice? I hope that if you are one of them, you will wake up and know you now need advice. These communications tools are new, and what you can or cannot do as a political leader with these tools is still being decided in courts around the country.

In other words, when those election numbers came up, your world changed. I have two pieces of advice then. Here is one piece of advice: Don't write anything on Facebook or a similar place that you wouldn't want to see in print in the morning paper or read aloud to you at a local restaurant. I don't care if you only have three friends on Facebook. Doesn't matter. You write something juicy, it's going to be known: if not now, then later.

Be aware of that. Please, don't be someone who puts something jarring on Facebook or Twitter and then claims to be surprised anyone noticed. You make us all look silly.

Your voice suddenly quadrupled in volume; whether you want it or not, you now wear a megaphone. You are now in the public spotlight. Enjoy it. You wanted this job. Step up. The spotlight can be bright, sometimes blinding, but it's part of the role.

Second piece of advice, by far the more serious: Don't break the law inadvertently by using communication tools the wrong way. I can think of one city council member who may or may not get re-elected tonight who helped to cost her city a fortune in legal damages because she was accused of participating in secret meetings even before taking the oath of office. There are many other examples of people who meant well but cost their city big money, and, more importantly, broke the law.

Don't break the law and inadvertently hold a secret meeting. It is very easy for someone who gets elected to keep doing what they have been: using Twitter, Facebook, and email to communicate with others. And you should. These tools are amazing. Just be aware that if you start or continue communicating with other future or current elected officials, you run a big risk of breaking the law. I can't say if that's true everywhere, but it is true in Washington state. You are responsible for knowing the rules where you are.

If you did just get elected in Washington state, and for considerations on how you conduct yourself now, I recommend reading the "Don't Hold a Meeting" section in the Washington state wiki that some of us put together: http://citycouncilbloghandbook.wikispaces.com/Legal+Issues+and+Guidance

If you currently use social media or other Internet tools to talk to a lot of other elected officials, then it would be very, very smart to read this post with guidance from the Washington State Attorney General.

So that's the advice for the morning after.

Oh ... and have fun. This job does not last forever, nor should it. You've got the spotlight and a share of the podium for a limited time. Enjoy and make use of it while you can.

The power and potential to inform about budgets

'Tis the season for budget hearings in local governments across our land. Budgets are not particularly sexy. But budgets are important for the conduct of local government. Budgets are where local governments enshrine priorities by encasing priorities in specific allocations of cold, hard cash. The city council bloggers around the country who write about budgets have been doing a great job educating people. As you might expect, there are lots of different approaches.

Douglas Athas of Garland, Texas, tells people just how much in debt their government is on their behalf. He's got a real gift among us council bloggers for his use of graphics to explain things. I don't know issues in his town, but in Lakewood, Wash., if 45 percent of our budget went to pay debt the voters woulda strung us up by now.

Matthew Petty of Fayetteville, Ark., finds himself in dialogue not only on his blog but on Facebook and the papers over the 'T word:' Taxes.

Seattle's Tim Burgess directs people to video.

Alderman Garry Schroeder of LaSalle, Ill., gives some heck to the local newspapers and his peers on the council, but more importantly, says he's setting the record straight on a proposal.

And in what I thought was the funniest post, playing with references to clairvoyance, Dallas' Angela Hunt talks about what happened after the previous budget was passed and what collisions may be expected this year. She also has some budget town hall video on her blog, which combines very well with the printed material including a third element, Excel spreadsheets of her own design. Impressive.

As I read or skim all these items, I think: how did all these things get said and distributed *before* all the digital tools we have today on the Internet? Just looking over our partial compilation of the city council members who blog can get you excited about the growing potential of digital democracy.

Photo credit: And thanks to East Carolina U for a great mood photo of money!

Washington Considers Creating an Agency to enforce Open Meetings and Records Laws

The Washington state auditor, Brian Sonntag, and attorney general, Rob McKenna, have set up an open government task force to get at one of the big problems with Washington state open public meetings and records laws. Right now, the only way you can enforce them is to go to court.

A slew of references about current issues, controversies and potential solutions for issues about open government can be found at the attorney general's website.

Clearly, what a lot of members of the group seem to be moving toward is formation of an agency that enforces public records laws and open meetings laws. The idea is that there has to be something better than the current system. If I am unhappy with an agency's response in Washington, I have pretty much one choice: sue. And that means hiring a lawyer, dealing with courts, and delay. That's expensive and slow, as a famous case out of King County shows.

If the idea of an agency doing this sounds strange, it's actually not a new idea at all. The committee that met yesterday morning in Olympia got on the phone with the chief enforcement officer of Pennsylvania's open government laws, Terry Mutchler. She says that the agency has the power to command governments to follow the law and give citizens what they want. That certainly sounds appealing. And they also have credibility when they have to explain to citizens that certain records may not be available under the law. More information about what they are doing in Pennsylvania is available here.

The direct link to the Penn agency is here. Take a look. It's impressive.

Here's the handbook and guide for citizens

Here's something that anyone would find useful: A list of what requests have been approved, or not.

And here's something that at least *ought* to prevent lawsuits: informal mediation between the requestor and the agency.

The committee also discussed something that most of us never expected to come out of the public records act. There is a small, but significant group of people who file bizarrely huge numbers of records act requests that cities have to respond to. In Lakewood, we have one fellow who we figure costs us $40,000 a year in staff time. Ms. Mutchler of Pennsylvania said nearly every government she knows of has one of these folks.

It would only inflame these folks if I speculate on why they do it, and the reasons vary. Let's just say that even advocates for open government who were at the table in Olympia generally agree that this is a problem and, to an extent, real squandering of public resources. This problem is much trickier to solve, because citizens do have a right to inquire of their government.

And finally, for another view: A guy I used to work with who thankfully is still at The Olympian, Brad Shannon, wrote a news story about the meeting.

The committee will meet again in November to recommend something, presumably, to the Legislature. I'll post an update then.

Hope it helps digital democracy

Can't wait to see how this is applied to local government websites. Power to the people.

in reference to: Google Sidewiki (view on Google Sidewiki)